Job Description:
We are hiring a friendly and customer-oriented Call Support Executive to handle inbound and outbound calls, address customer inquiries, and provide product information.
Key Responsibilities:
- Customer Interaction:
- Handle incoming calls from customers.
- Make outbound calls to potential clients.
- Query Resolution:
- Answer questions about products and services.
- Resolve customer complaints promptly.
- Data Entry:
- Update customer information in the database.
- Maintain call logs and reports.
- Support Sales Efforts:
- Inform customers about promotions and offers.
- Schedule appointments or consultations when necessary.
- Feedback Collection:
- Gather customer feedback to improve services.
Qualifications:
- High school diploma or equivalent; a bachelor’s degree is a plus.
- Previous experience in a call center or customer service role.
- Excellent communication skills in [applicable languages].
- Ability to multitask and manage time effectively.
- Proficient in using call center equipment and software.
Salary: ₹15,000 - ₹20,000 per month
Job Description:
We are hiring a friendly and customer-oriented Call Support Executive to handle inbound and outbound calls, address customer inquiries, and provide product information.
Qualifications:
- High school diploma or equivalent; a bachelor's degree is a plus.
- Previous experience in a call center or customer service role.
- Excellent communication skills in [applicable languages].
- Ability to multitask and manage time effectively.
- Proficient in using call center equipment and software.
Key Responsibilities:
- Customer Interaction:
- Handle incoming calls from customers.
- Make outbound calls to potential clients.
- Query Resolution:
- Answer questions about products and services.
- Resolve customer complaints promptly.
- Data Entry:
- Update customer information in the database.
- Maintain call logs and reports.
- Support Sales Efforts:
- Inform customers about promotions and offers.
- Schedule appointments or consultations when necessary.
- Feedback Collection:
- Gather customer feedback to improve services.
